Frequently Asked Questions
Everything you need to know about shopping with Carlson Pet Products fashion line.
What is the processing time for my order?
Most orders are processed within 1-2 business days. During peak seasonal launches, processing may take up to 4 business days before shipment.
How do I determine the correct size for my pet?
Each product page features a detailed size guide. We recommend measuring your pet's neck, chest, and back length to ensure a comfortable and stylish fit.
What is your return policy for apparel?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please ensure the item is free of pet hair before returning.
Do you offer international shipping?
Yes, Carlson Pet Products ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
Are your pet accessories machine washable?
Most of our fabric-based items are machine washable on a gentle cycle. However, we recommend air drying to preserve the integrity of the materials and colors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.